Welcome to Kera
PLEASE READ THIS PRIVACY POLICY CAREFULLY.
(updated Feb. 2024)
Privacy Policy
Kera brand, its related parties and affiliates know the importance to protect personal information. Kera and its subsidiary companies (“Kera”, “we” or “us”) strive to maintain our customers’ trust.
This Privacy Policy explains our practices in collecting, using and disclosing your personal information while operating our business in Canada and/or the United States, including our website www.kera-organics.com, our social media accounts, and in any other ways you engage with us through and not limited to wireless and any/all devices.
For your convenience, the Websites may contain links to other sites and advertisements that are not controlled or operated by Kera. This Privacy Policy does not apply to those sites or advertisements. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices or policies of other websites or third parties.
The types of information we collect with your approval depends on the nature of your interaction with us. We collect personal information from you in a variety of ways when you interact with Kera. Some examples include but are not limited to situations when you:
- order, purchase, or cancel an order for, any of our products or services
- contact us, make an inquiry about any of our products or services or otherwise request information or assistance from us
- provide feedback or communicate with us by email
- participate in a contest, or other promotions
- participate in or respond to consumer survey or requests for consumer opinions, concerns or preferences regarding our products and services
- engage with us on social media
You may choose not to provide us with your personal information. However, if you make this choice, we may not be able to provide you with the product, service, or information that you requested.
In some cases, such as when you ask us to ship an order or you purchase a gift or gift certificate, we may collect information about someone other than you, such as the name, address, telephone number and email address of the recipient. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including personal information of another individual, that is provided by you to Kera.
Kera uses your personal information to offer and provide products and services (including but not limited to confirm, process and track orders and order status, shipping, payment, etc.), manage our relationship with you, verify your identity and address, carry on our business operations and as may otherwise be required or permitted by law or described in this Privacy Policy.
From time to time, we may supplement information you give us with information from other sources, such as information validating your address or other information you have provided to us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.
Cookies and Similar Technologies
We may use tracking tools like cookies, web beacons and pixel tags that collect data while you browse and maintain a record of your visit. These technologies help us improve the Websites and deliver more personalized service based on your online behavior. We also use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs.
Most web browsers automatically accept cookies. If you would prefer to prevent your device from accepting our cookies, you may follow your internet browser’s steps for doing so on each device you use. Please note, however, that if you do disable cookies, you may not be able to shop on or access certain sections of our Websites. Also, your mobile device may not give you the ability to control cookies. If you wish to block cookies on our mobile applications, you will need to delete the application from your mobile device.
Kera does not sell or rent our customers’ personal information to any third party. However, in the normal course of business we may share some of your personal information with our related parties and affiliates and with third parties acting on our behalf or as permitted or required by applicable law.
We may share personal information that we collect within our affiliated group of companies for the purposes identified in this Privacy Policy.
We may disclose or otherwise make available personal information to third party service providers for processing or other purposes that support or facilitate our business operations or provide services on our behalf, such as for processing orders, notifying you of the status of an order, shipping, payment card processing, supporting the content, operation and maintenance of our Websites, facilitating and collecting customer reviews, and conducting surveys, contests, sweepstakes and other promotions. We contractually require all such service providers to keep your information confidential and secure, and to have privacy policies and practices with respect to personal information that are comparable to ours.
Consent
We disclose personal information where we have your consent or where you can direct us to do so. By using this Site, you acknowledge and accept this Privacy Policy and consent to the collection, use and disclosure of your data and User Generated Content in accordance with all of the terms in this Privacy Policy and the Terms of Use.
If you contact us through our email, we and our service and software providers may monitor and retain transcripts of those conversations, including for analytics and training purposes.
As a result, your personal information may be accessible to law enforcement, courts and regulatory authorities in accordance with the judicial laws in Canada, foreign or abroad.
Security
Kera takes reasonable steps to protect personal information in our control against loss, theft, and unauthorized access, disclosure or misuse with administrative, technical and physical safeguards appropriate to the sensitivity of the personal information.
Unfortunately, despite these efforts, no security measures are perfect and hackers and other malicious actors may attempt to intercept or access the personal information described in this Privacy Policy. If you have any reason to believe that your account, transaction or information is no longer secure, please contact us by email. In the wrong hands, your personal information could be used to commit identity theft, steal from you, or cause you other harms. It may also reveal information about your spending habits and other sensitive personal attributes.
Internet or wireless communications are never completely private or secure and there is always a risk that any messages or information you send to or through a website or by email may be intercepted by others.
If any of your personal information in our records is inaccurate or incomplete, we will amend that information at your request, subject to any exceptions prescribed by law.
You may also request access to your personal information in our custody or control. To verify that the information is being released to the proper individual, you may be asked to provide suitable identification or to otherwise identify yourself. In certain circumstances, access to personal information may be denied. If we deny your request for access, we will advise you of the reason for the refusal. Requests for access should be directed through contact by email.
Privacy Policy are subject to change.
Kera may revise this Privacy Policy at any time and from time to time. The revised Privacy Policy will be posted to the Site. We encourage you to check this Privacy Policy regularly for changes. For additional information regarding the use of our website please see our Terms of Use posted on the website.